I have to say the whole process with obtaining a loan from you went quite smoothly. All of my questions were answered promptly. I have to thank all of you for that. I will look on facebook and write something.
Thank you again for everything. I will not hesitate to use your services again in the future as well as recommend you to anyone I know looking for loan services.
First of all let me just say that Great lakes Home Mortgage has gone above and beyond what any other lenders would do for us. We had a very but probably very common situation in that my wife is currently not working for money, but working from love taking care of our 3 children under 5 years old, and 1 on the way. I own and operate my own business, which unfortunately we found out in the Mortgage world can be a big problem.
Every lender we went to gave us the basic run around list as soon as we submitted our Tax documents, and they saw we owned our own business It was do not pass go, game over.
Most wouldn’t even contact us back and I would have to call to get the status update.
They would all basically tell us we couldn’t get a loan until our taxes looked better, and on the next sale they went.
Still living in a 980 sq Ft starter home we didn’t know what to do so we just kept trying to what we thought was a dead end response.
My realtor Mary Pifer told us to contact Great Lakes Home Mortgage, and I was connected to Charles, and Pam. It was Friday afternoon and Charles took my call no rush no push we talked nearly over 1Hr. He asked my needs my wants, what my ideal situation would be, and what the worst would be. He actually talked to be like a person an not a number or check waiting to me cashed. We went over many different scenarios and options of what we could or could not do on our own.
Pam walked us thought the entire application process holding our hands and collecting our documents in abundance since we had more than a typically loan would have. I talked on the phone and via email more with the Great Lakes Home Mortgage team with in the time period of my Loan Open to Close than I did with my family all year. They were always willing to help and do whatever they could to make it easier for us, not them for example…
A week before we closed I was caught in a contract job out of state and it was a fire storm to get the Power of attorneys documents to and from half way across the country signed and sealed in time. They did it we did it together with my lawyer Walt Donnat and Vicky they were there every step of the way.
We went from Mortgage companies telling us we could not buy a house. To Great Lakes Home Mortgage telling us with the right options and documents we could buy our new home a 3,100 sq ft home and keep our old home the 980 sq ft starter home to possible rent or sell later.
We will never use any one else!
Our house buying team Great lakes Home Mortgage, Century 21, and Donnet and Donnet was the best personal service team and we would not use anyone else in the future!
Alan & Mink
I just closed on my home and Charles and Pam were an absolute pleasure to work with! They were extremely responsive and helpful from beginning to end. Charles and Pam were always there to answer my questions and so organized keeping my files current and up to date. They made me feel so comfortable with the loan process, I had no doubt in my mind I was in good hands! I could tell they sincerely had my best interest in mind. I highly recommend Great Lakes Home Mortgage, you won’t regret it!”
Charles and Pam were awesome. Everyone I dealt with in the process was so nice and helpful. I will be recommending them to anyone I hear is searching for a home loan. Thank you both for all your help!
Stop looking for your mortgage person right now! You have found him! Charles is one of the most kind, professional, intelligent, and courteous person I’ve ever met! He was so accommodating when my husband and I made the decision to switch from our old loan officer, to Charles! Best decision we ever made. Not only did he know how to get us the best possible loan option for us, he went above and beyond and made sure that we thought this was the best option for us too! If Charles was unable to take a phone call or answer an email, his amazing coworkers, Pam and Patty, were equally as awesome! The most responsive and accurate people I’ve had the pleasure of working with! As first time homebuyer, the house buying process is a little scary and confusing! But, Charles made this process literally easy, fun, and stress free! It feels so good to be sitting in my brand new home as I’m writing this, and I’m so thankful for the connections I made with Charles and this company! It almost makes me want to buy a house again! 😂 Thank you again, so much, Charles!
I had the privilege of working with Charles and his team to purchase my first house. He was so patient, and really took the time to explain everything thoroughly and answer my many questions. He walked me through every single step of the process to ensure that I was happy with my home purchase. He and his team were so knowledgeable, thorough, and friendly. They made the somewhat stressful process of buying a home as easy and smooth as possible. I can’t thank Charles and his team enough to make my first home a reality!! Thank you!!
I just wanted to say thank you one more time for all of your help with my loan process! You made everything so easy and smooth, it is much appreciated! Thanks for being at the closing Charles, and an extra thank you for the home depot gift card….you KNOW that will come in handy!!
I will be sure to recommend you in the future! Have a wonderful day!
Just wanted to say thank you for the gift card, and for stopping by the closing to provide support. Always nice to have more friendly faces around the table. You and your team were a pleasure to work with and if I know of anyone in need of your services, I will definitely send them your way!
Thank you so much! We are so excited to be working with you as well! Glad we finally found the perfect people to work with!
What can I say, this team is amazing and doesn’t miss a beat! Thank you all for your organization, thoroughness and making a really stressful process a bit easier. I am absolutely happy with the service I received and would always refer this team!
Charles, I hope you are still my go-to mortgage guy in the years to come and our last and forever home in the future. If any good deals come up in the meantime please give me a shout!
Thank you all again and enjoy the rest of summer!
Although this may be an overlooked task, I feel that I must bring to your attention the outstanding customer service I received by your representatives, Mr. Charles Mathison and Ms. Karen Keup.
We are very delighted to have had the pleasure of working with Charles during our recent refinance through October and early November. His professional and courteous attitude, expert knowledge, and patience in handling our specific issues were very important to our complete customer satisfaction.
We had previously tried to refinance directly through Wells Fargo back in April and were unsuccessful, basically because of poor customer service and lack of an informative representative. Charles went above and beyond to help us refinance our mortgage. His promptness was phenomenal and did not go unnoticed. It can be a frustrating process waiting on everything to clear and Charles and Karen not only kept us informed of the current status on everything, but also were extremely timely in getting back to us. Two things that really stood out include the fact that Charles came to our home on a Sunday morning to get the lock in paperwork signed and secondly I received an email back from him at 10:56pm on a week night answering some of my questions! I like to do everything I can to help speed the process along and get the results I want and it was a very nice feeling to know that he was doing everything he could to make that happen. I feel like Charles treated my affairs with the utmost importance.
Mr. Mathison handled our issues as if they were his own, and I am completely satisfied. We have already referred close friends of ours (The Salgado Family) to him and will continue to do so in the future. Because of his expertise in the situation and securing us with a wonderful rate I do not expect to need his services in the near future. However, he will most definitely be someone I contact with any future mortgage affairs we may have. I hope you will pass our thanks on to him and congratulate him on a job well done.
During my stage of refinancing I was greatly pleased. Every action was thoroughly explained, I was always notified about any changes or new information that applied and I felt very important. Charles Mathison is a confident, hard-working and highly trustworthy individual, Loan Officer and a very appreciated friend.
Mr. Mathison provided my wife and I the utmost professionalism as well as a level of comfort that the refinance would go thru without a hitch. With his diligence and timing my wife and I now enjoy a 900 square foot addition that was made possible by the Great Lakes Home Mortgage team and Charles Mathison.
I was very impressed with Charles’ knowledge of the loan process only with a year’s experience, Charles was very professional being a young man, answered all my questions and made the loan process less stressful. I would highly recommend him to anyone.
We have bought two houses and refinanced this house twice. Out of all our buying and refinancing experiences Charles made it the easiest and most enjoyable. He is a pleasure to work with and I have told many of my friends about him.
Being a 1st time home buyer is a very scary time and Charles was there every step of the way. No matter how many times I called or how dumb questions I asked he was there and he made me much more comfortable with the experience.
Our experience with Great Lakes Home Mortgage and Charles was enjoyable and stress free! He handled whatever he could and answered our questions in a timely manner.
Thanks Again Charles! 😊
Terry and Erin W.
Charles was a pleasure to work with. He exhibited professionalism and courtesy each time I spoke with him. I would strongly recommend him to all of my friends and co-workers.
My experience with Charles Mathison was excellent. He often went “beyond the call of duty” and took extra steps to help and accommodate me and my fiancé. He explained in detail everything so that I understood.
Throughout the sometimes stressful times preparing for closing, he made himself available.
Mr. Charles Mathison was indeed a great help in my house refinance. He gave me information that I needed and helped me with all the paperwork.
With his help everything during the refinance ran smoothly.
I was absolutely over my head when it came to buying my first home. Charles was an incredible resource and a joy to work with. Charles has been happy to help with any questions during and after the process. We refinanced with Charles a year ago and it was a breeze! I don’t know about you… but I don’t know many people that can make the home refinancing process enjoyable. He is organized, knowledgeable, and timely. He frequently goes above and beyond his job description because he cares about people. Thank you Charles!
Thank you all again for all your help getting us into our beautiful home! We send everyone we know to you guys!
Charles is the best!
It was great working with Charles. He is very courteous and professional. Great communicator and very knowledgeable.
Charles was absolutely the best. So attentive, patient, courteous, detailed and professional. I was purchasing my very first home at 25 years old and was extremely nervous. Charles stepped me through the process and always answered all of my questions and made sure I knew he had my best interest.
We loved working with Charles and his team!
Charles and his group do a fantastic job of staying on top of their loan files. They made the process very smooth and I knew they would help me tackle anything that came up. Not only did I use Charles for my own loan, but have referred him to all my clients. They are a great team to work with!!!
Hi Charles! Thank you for the Home Depot gift card. Of course, I used it immediately!
I love my new home and I am truly appreciative of your work and your genuine desire to get me into this home. It has been quite a journey. And moving at Christmas on top of it all was not too much fun, but it all worked out just fine with help from my friends.
I wish you a great 2017. Take care and keep doing what you are doing!
I’ve been meaning to send this for 2 months now. With everyone saying how horrible 2016 has been, I kind of have to smile to myself and say “No, not for us”. It was very stressful, but everything suddenly fell into place, in lots of ways. I just wanted to thank you for being a big part of that, for all of your patience, and all of your help and encouraging comments and good advice over the last couple of years as we worked through our “situation”. You had never even met us. I know it goes along with your job, but you far exceeded that and never once said “just contact me when you’re ready” . It takes a while to get totally settled, but we’re getting there. And we were able to host Thanksgiving for the first time in years. Anyway – I know I’m rambling, but I just wanted to say thanks again for everything you did, and your staff, to help us make our dream of owning a home again come true. We will never forget it. If anybody is ever looking for a recommendation for a mortgage broker we will point them your way. We wish you the happiest New Year and hope that it is filled with great things!!
Wendy and Paul H.
Thank you for all the help. It was nice working with you again. You definitely made things a lot easier for me during this process. Thanks again.
Javier and Karla M.
Thanks, and you too! We just got your card and gift cert, and thanks so much! You really did make this whole process a complete breeze for us, and it was greatly appreciated.
Hi, Charles, great to hear from you! Well, we are moving in next Friday, and I can’t wait till it’s all over! We are taking things over a little at a time, so hopefully we won’t go totally crazy on the moving day! When we get all settled, we would very much like for you to come and see us. You were a great help to us, and we won’t hesitate to refer you to anyone else who we may come across who is looking for a mortgage or refinancing. I hear that Frank has found a house in Rockford, so this is all very exciting. We will definitely keep in touch. Again, thanks for all you did for us.
Hi Charles! I just wanted to say thank you again for everything! I’m just now realizing that my dreams have really become a reality for me! I just wanted to say you were amazing throughout the entire 2 years helping me buy my first home! I have given your contact information to several co worker and friends hopefully they will contact you sooner than later to buy their dream homes! Thank you a million times!
Stay blessed great sir!
Thank you for your work and patience as this loan was a lot more work than previous one. Looking forward to working with you again in the very near future.
I got your message today, thanks for the congratulations! I just wanted to tell you what a pleasure it’s been to work with you. Of course you’re the one who did all the work. You went way above the call of duty in getting my credit report cleaned up. None of this would have happened if you hadn’t done that. I will never forget it. Hopefully I will get to see you again at the closing and can personally thank you for everything you did for me.
Hi Charles, Hi Karen.
Wanted to thank you again for all of your time and help with getting this mortgage approved. You were both wonderful to work with and hopefully we can be refinancing with you again in the near future.
Hello Al and Ron,
All too often senior members of a business only here the complaints and negatively within their industry. Therefore, I wanted to take a moment to make you aware of someone on your team that has gone above and beyond what I would call their responsibility to help my wife and I.
Long story short: a few months back I was attempted to refinance with another bank. The loan officer completely screwed up my refinance and my mortgage payment (after making just one payment under the refinanced loan) went from $2800.00 to $4600! Needless to say I was shocked. Luckily I found Charles Mathison through a friend (which looking back – wish I would have found him sooner).
Charles has gone 100% out of his was to make re-refinancing my home as painless as possible. He recommended a loan, locked in a rate and made this painless. He and Karen have been nothing but highly professional – prompt – and respectful of the horrible situation I was in. In fact I go as far as to say they dug me out of a nightmare!
Again I cannot tell you how appreciative I am for all of their hard work and timely responses! They have both gone the extra mile. I will definitely be passing around Charles contact information!
I just want to say thank you very much for your thoughtfulness & the gift card! That was not necessary at all but greatly appreciated! Thank you for all your help thru the process & dealing with my occasional frustration! You made everything as easy as you possibly could have & you are my new mortgage guy! Please keep me updated of any good opportunities!
Thanks again & have a great summer!
Hello. Just wanted to say thanks again for everything you have done for me. It was a pleasant surprise to get the Home Depot gift card in your thank you note. If I ever need a mortgage or have a friend that needs one, I will definitely refer them to you.
We want to say thank you for all of your hard work in getting us this house. You were awesome and very patient with us in this whole process. We couldn’t have done it with you! Thank you so much for making our dream come true! Its been a lot of hard work but we are enjoying every minute of our new house!
Thank you so much again,
Felicity and Mark S.
Charles / Karen,
Please allow me to take this moment to thank you both for all the time and effort you put into my refinance. I did not, until I came to your office, think that I would be able to keep this house. I was not happy about the fact I would need to give it up. I have put a huge amount of sweat equity into this house. I wanted a place for my kids to feel at ease and at home. You both made that possible and without anything but sincerity I think you both should have a sense of pride in the fact that you could be the key in what turned out to be a reality for something I had pretty much wrote off.
Thank you both